Shipping Policy
Effective Date: May 12, 2026
Thank you for choosing Wentternon for your premium dining needs. This document details our logistics procedures, delivery timelines, and parcel tracking guidelines to ensure your beautiful tableware arrives safely and efficiently.
1. Order Preparation & Fulfillment
Every piece of our ceramic and drinkware collection is meticulously inspected and securely packaged to prevent transit damage. Please allow approximately three (3) business days for order preparation before your items are handed over to our shipping partners. Purchases finalized during weekends will begin processing on the subsequent Monday.
2. Transit Costs & Estimated Timelines
We provide global, flat-rate shipping at $5.99 USD for all orders. Once your package leaves our facility, international transit generally requires 10 to 20 business days, varying slightly based on your specific geographic location.
3. Customs Processing & Unforeseen Delays
Occasionally, deliveries may experience delays due to factors outside our direct jurisdiction, including severe weather, local carrier congestion, or international border inspections. We highly appreciate your understanding and patience during these exceptional logistical events.
4. Parcel Tracking & Live Updates
The moment your tableware is dispatched, an automated email containing your tracking credentials will be delivered to your inbox. You can trace your shipment via global logistics platforms like 17track.net. Kindly note that it may take 24 to 72 hours for logistics networks to reflect active movement on your tracking link.
5. Segmented Shipments To guarantee the fastest possible delivery, orders containing multiple items may be shipped in separate parcels from different regional warehouses. If this occurs, you will receive a unique tracking number and dispatch email for every individual package.
6. Critical Order Adjustments & Address Changes
Modifications to your order are highly time-restricted and must be submitted within twelve (12) hours of placing the transaction. Please message support@wentternon.com using the subject "Urgent: Order Amendment," detailing your Order ID, account email, and the exact changes needed. While we strive to intercept packages before fulfillment begins, we cannot guarantee alterations once processing is underway.
7. Missed Deliveries & Unclaimed Packages
Should the courier fail to deliver your parcel, they will generally leave collection instructions at your address or the nearest postal facility. It remains the buyer's responsibility to arrange re-delivery or retrieve the package. Wentternon assumes no liability for goods returned or lost due to inaccurate shipping addresses or uncollected shipments.
8. Guidelines for Prolonged Transit
- Normal Logistics: If your tracking page displays updates within the past 7 days, your package is moving appropriately through the supply chain.
- Required Inquiries: If there has been absolutely no tracking update for over 7 consecutive days, please reach out to support@wentternon.com with your order information so we can launch a formal investigation.
9. Lost Parcels vs. Confirmed Deliveries
- Missing in Transit: If an official courier audit confirms that your package was permanently lost before reaching its destination, Wentternon will dispatch a replacement order at no extra cost.
- Verified Deliveries: Our fulfillment obligations are fulfilled the moment the tracking status registers as successfully delivered. We do not provide refunds or replacements for packages that are misplaced or stolen following a confirmed delivery.
10. International Distribution Network
We ship to clients globally utilizing strategic distribution hubs located in North America (USA, Canada), Australia, Europe, alongside vetted international manufacturing facilities.
11. Key Shipping Disclaimers
- All stated delivery timelines are estimates, not legally binding arrival dates.
- Any cross-border tariffs, VAT, or import duties levied by local governments are solely the buyer's financial responsibility.
- Purchasers must ensure the absolute accuracy of their provided shipping destination.
- Liability and risk of loss transfer to the recipient upon confirmed courier delivery.
Client Care & Logistics Support
For further guidance regarding your shipment, please contact our logistics team at support@wentternon.com. To guarantee a swift resolution, always include your purchasing email address and Order Number in your inquiry.