Return Policy
Effective Date: May 12, 2026
At Wentternon, we are deeply committed to delivering exquisite tableware and ceramic pieces. Should you experience any complications with your delivery, please connect with our client success department at support@wentternon.com, providing your Order Number and billing email to ensure a swift resolution.
1. Final Sale Agreement
All purchases completed through our digital storefront are considered final. We decline standard return or exchange requests, barring specific situations involving confirmed manufacturing flaws, transit-related breakage (such as cracked plates or chipped bowls), or the receipt of incorrect merchandise.
2. Transit Damage, Imperfections, and Dispatch Errors
We rigorously uphold the quality of our Artisan Dinner Plates, Essential Ceramic Bowls, and Coffee Cups and Drinkware. However, if your items arrive broken, exhibit production defects, or do not match your invoice, we require you to examine the shipment immediately. You must report these anomalies to us within seven (7) calendar days of the confirmed delivery date.
3. Claim Submission Guidelines
To initiate a formal assessment, please forward an email to support@wentternon.com containing the following details:
- Your exact Order Reference (e.g., #015SHOP-1218) and the email used during checkout.
- A comprehensive description of the flaw or packing error.
- High-resolution photographic or video evidence clearly demonstrating the damage or incorrect product.
Our support representatives evaluate every case individually. Once validated, approved claims will be settled via a direct replacement, a prorated credit, or a complete refund.
4. Processing Timeframes for Refunds
Whenever a full or partial financial reimbursement is authorized, the funds will be routed back to your initial payment source. Please anticipate a processing window of 7 to 12 business days for the transaction to fully clear and appear on your bank statement, contingent on your financial institution's clearing speeds.
5. Policy on Exchanges
Wentternon does not facilitate conventional product swaps. We only issue identical replacements for items that sustained damage during shipping or harbor structural defects, provided a formal claim has been successfully approved by our team.
6. Prohibited and Unauthorized Returns
Please refrain from shipping any ceramics or drinkware back to our corporate facilities without prior written consent from our customer care unit. Any packages sent to us unprompted and without an authorized claim ticket will be refused at the warehouse. We will not issue any refunds, store credit, or replacements for unapproved return shipments.
7. Client Care Contact
For all claim submissions or policy inquiries, please direct your correspondence to support@wentternon.com. To accelerate our support capabilities, always supply your Order Number and registered email address within your initial message.